Returns Policy

RETURNS

We know returns are a pain for you, so hopefully we can make it as easy as possible.

Our returns policy is valid for 30 days from receipt of your product. Unfortunately if 30 days have elapsed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
After it has been approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@celestedeprovence.fr and we will be happy to chase your refund.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately discounted or sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@celestedeprovence.fr and send your item to: 713 Route d'Eguilles, Saint Cannat, 13760, France.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Unless we have screwed up or the product is defective, unfortunately, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. Parcels have gone astray before now.

Shipping
To return your product, you should mail your product to: 713 Route d'Eguilles, Saint Cannat, 13760, France.