Delivery and Shipping

Céleste de Provence ("we" and "us") is the operator of (celestedeprovence.fr) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be added to the purchase price and stated clearly before checking out.

This price will be the final price for the shipping cost to the customer.

Returns

Return Due To Change Of Mind

Céleste de Provence will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re sellable condition.

Return shipping is paid at the customers expense and the customer will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

Céleste de Provence will refund the value of the goods returned but cannot refund the value of any shipping paid.

Warranty Returns

Céleste de Provence will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon a successful warranty claim.

Upon return receipt of items for warranty claims, you can expect Céleste de Provence to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will have the choice of:

(a) a refund sent to your payment method (credit card / Paypal etc)

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

Delivery Terms

Transit Time Domestically

In general, EU shipments are in transit for 2 - 7 days.

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 Dispatch Time

Orders are usually dispatched within 1 business day of payment of order

We operate from Monday - Friday during standard business hours, except on French national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

Céleste de Provence will not ship to P.O. box addresses.

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

Sales Tax

Sales tax has already been included in the price of the goods as displayed on the website

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order 

has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please submit an enquiry at celestedeprovence@gmail.com

RCS SALON 2019 A 346